Questions, feedback, or something not working? We'd like to hear about it.
Email support@prestomath.comThe same answers as the Help & FAQ screen in the app.
Presto is short, timed practice. Your child learns a method at school; Presto is where it becomes quick and automatic. The levels are arranged in groups, each a coloured tile on the Home Screen, and each group ends with an exam. A run is a set of questions against a gentle time target, and passing it unlocks the next level.
If your version is too old, Presto shows a "Please update Presto" screen with a button that takes you to the store (Google Play on Android, the App Store on iPhone and iPad), and it will not go any further until you update. On Android, open Google Play, search for Presto Math and tap Update. On iPhone or iPad, open the App Store, search for Presto Math and tap Update. In a web browser, reload the page. Then open Presto again. Each new version fixes problems, which is why we ask everyone to be on the latest one.
Yes. One family account covers every child. To add a learner, open the menu, choose Parent settings (it asks for your parent PIN) and tap Edit learners to open it. Type the name in the Add a learner box, pick an age if you like, and tap Add. Then choose who's learning from the learner button at the top of the Home Screen. Each learner has their own progress, streak and level.
Yes, and it's a good way to see what your child sees. Add yourself the same way as a child: Parent settings, then Edit learners, then the Add a learner box, and choose Adult as the age. You start at the first level with your own progress, so your child's levels, medals and streak aren't touched. Please don't do runs as one of your children: their levels, streak and weak spots would then show your answers, not theirs.
Yes. Sign in with the same account on each device and everything stays in step: progress, medals, streaks and history.
Founding families are the first group of families invited to use Presto while we finish it. You help us make it better by using it and telling us what works and what doesn't. We explain what a founding place includes in your invitation.
On the sign-up screen, tap I have an invite or gift code. Or, if you already have an account, open Parent settings and choose Redeem a code. Type the code (capital letters or not, with the dash or without) and tap Join. If it doesn't work, the message tells you why.
Thank you for helping. Please fill in the short form at prestomath.com/testers.html (about two minutes), using the same email you used to create your Presto account. That lets us match your feedback to you and keep in touch about updates. It doesn't change anything you can do in the app.
Each coloured tile is a group of levels. Tap a tile to open it; only one is open at a time. The small icons show where your child is in each level: a lock if it is not open yet, a book if it is ready for Learn, a play button if it is ready for a timed run, a medal once it is passed and a gold crown once it is gold. The square icon with a graduation cap is the group's exam. When every level in a group is passed, its tile gets a tick and turns to glass; when every level is gold it turns shiny gold.
By passing the one before it: finishing within the time target with enough right answers (90% for most levels). Finishing in time with no mistakes earns gold. Levels unlock in order, so a confident child moves ahead quickly and a child who needs more time gets it.
A short mixed review of what your child has already mastered. Once they have passed something, the Daily Review comes before the first timed run of the day. It starts short on the first levels and grows as your child moves up, to about ten minutes. Revisiting facts after a gap is what makes them stick, and facts they keep missing come back more often.
Learn is untimed practice with no score. It shows the answer after a miss and is never saved, so it's a safe place to try something new. Many levels also have a Learn method page that walks through a common method one step at a time, as a reference alongside the method from class. On a new level, try Learn first; when the work feels easy, go for the timed run.
Those levels need working out, so have pen and paper ready. Your child works each question out on paper and types the final answer.
It shows the minutes your child has spent on Presto today (Daily Review, timed runs and Learn runs) against a gentle target for their age: 10 minutes up to age 7, then 15, 20, 25 and 30 as they get older. When they reach it, Presto says today's work is done. It is only a nudge: nothing is locked, and they can carry on if they want to. If nobody presses a key for a minute during a run, Presto asks "Still working on it?"; with no answer a timed run pauses itself 30 seconds later, and only the first minute of that wait counts towards the bar.
Once a pass is out of reach (too many mistakes, or the clock has gone past the pass time), Presto stops to say so kindly instead of making your child grind to the end. They can do a practice run with Learn, keep going to the end, or stop for now. A run stopped this way is shown in History as "stopped early", not as a fail, and never takes away a medal.
Each level has a fixed total time that suits the age it is aimed at, and a time allowed per question that we tune as we learn how children really do. The number of questions in a run follows from the two, so a run never takes longer than it should. Word-problem levels allow the time of the skill they use, plus a little extra to read the story.
Fractions go in the stacked boxes, fully simplified, and anything bigger than 1 as a mixed number (the whole number goes in the left box). For division, type the answer, then the r key, then the remainder, for example 12 r 6. The r key is there for every division, so it doesn't give away whether there is a remainder.
A streak counts the days in a row with at least one timed run. Weekends never break it. Learn and Daily Review keep your child's skills sharp but only timed runs count towards the streak. If a weekday is missed, the streak can be saved the next day by doing one timed run and your child's daily practice time plus 10 minutes. A missed Friday can be saved on the Monday.
Open the menu and choose History. Each learner has their runs, an accuracy trend and the fact families they find hardest (their weak spots). If you've switched it on, a weekly progress email sums up the week.
Vibration is set for each learner: open Parent settings (it asks for your PIN), go to Edit learners, tap the learner's name and switch Vibration off. Sound is not a setting in Presto: it follows your phone's volume and its silent or ring setting, so putting the phone on silent mutes it.
Parent settings: managing learners, resetting progress, deleting runs, account settings and anything that changes how the app works. Children can learn and do runs without it.
Tap the bug icon. When you're in a run it attaches the exact question on screen, so we can find and fix it quickly. You can add a screenshot too.
Yes, during the launch period: every level is open to every learner on your account, with no ads and nothing to buy. Presto will become a subscription app. At least 30 days before the free period ends we will tell you in the app and on our website, explain what the plans include and cost, and update our privacy policy first.
No. There is no advertising and no tracking or analytics, and we never sell data. If the app crashes it sends us a crash report, with no names or email addresses in it, so we can fix the fault. The privacy policy has the details.
In Parent settings, scroll to the bottom and tap Delete My Account. It removes the account, every learner and all their practice data. If you can't get in, email us from the address on your account and we'll take care of it.
Presto is invite-only while we finish it. You can join as a founding family from the Join Presto page; if places for your country are full you'll go on the waiting list, and we'll email you when a place opens or when Presto opens to everyone.
